TERMS AND CONDITIONS

RETURN POLICY

You may request a return for any wrong unopened items or faulty merchandise in its original condition, including original packaging within 5 days of receipt and you will receive a full refund or replacement item. 

Shipping cost is non-refundable for undelivered (due to your unavailability without prior notice) unclaimed or returned packages unless we made an error. Please make your selections carefully. 

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

• Full name and address
• Phone number
• E-mail address
• Original Order Confirmation Number
• Your reason for returning the merchandise

Please return the merchandise to our mailing address:
Fragranza Elixir
2 Channels television road,
Inside JF Filing station
Opic, Lagos.

All returns must be shipped back to Fragranza Elixir using a trackable courier (UPS, FedEx, or DHL) 

Any package that has not been received by Fragranza Elixir and tracking information cannot be provided, will be the sole responsibility of the shipper. 

Please allow up to 5 business days to process your return or exchange. 

If your package is returned to us as “refused”, “unclaimed”, “changed my mind” or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge full shipping. 

Acceptance of request for returns or exchange of unopened items not related to either wrong or faulty items delivered is entirely at Fragranza elixir’s discretion.

Cancellation of Order

You can cancel your order at any time before shipping. If you have any other questions, please contact us: 
admin@fragranzaelixir.com or call 07011748395

Monday-Friday: 8:00am-6:00pm

PRIVACY POLICY

Privacy, Confidentiality & Safety

At Fragranza Elixir, we ensure we make your shopping experience safe, convenient, and stress free. Our privacy and security programs make sure that every transaction made with us is 100% safe and guaranteed.  We respect your privacy and want to protect your personal information. Data protection is a matter of trust and your privacy is important to us.

Safety

At Fragranza Elixir, all of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet.

Your Privacy 

At Fragranza elixir, we respect the privacy of our customers, we also describe the way in which we use the information that we gather. There are also mechanisms set forth below on how you can let us know if you wish to limit the use of that information. Our Privacy Policy is part of the website located at www.fragranzaelixir.com and governs your use of the website.

All persons using this website or registering to be a member must be 18 years of age or older. 

What information about you do we compile?

Through our website and any affiliated websites and emails, all information that you give us whether placing an order, emailing us, joining in a contest, membership and/or promotion or otherwise, is collected by us. We collect the following information: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), products purchased, all appropriate promotion codes and information. If a gift is sent, the recipients’ name, address, message, and any other information you provide to us may also be collected.

What are “cookies” and “action tags” and how are they utilized?

A “cookie” is a file stored on your computer by a website which identifies you by a particular identification code. This cookie allows us to know that you are a customer and retains information about your use of our website. It also allows us to make certain features available to you. If you wish to stop the use of cookies, you can do so by through the Help Menu on the toolbar of most web browsers. However, the cookies allow you to take full advantage of all features on the website. 

Information collected from you and our use of it.

All information collected from you is used by us to take orders, send emails to you and provide you with the most efficient and fast internet experience. It allows us to offer you special deals, discounts, and promotions. We also make information available (but not credit card numbers or expiration dates, unless consented by you) to third parties including but not limited to, those who trade or rent information for direct marketing purposes. However, we do not make email addresses available to third parties (except to our Affiliates, subcontractors or agents acting on our behalf in compliance with this Privacy Policy) or any Successors to our business unless you have given your consent. If you do not want us to share your information, kindly contact us on www.fragranzaelixir.com  

In the event we merge, consolidate, sell, or transfer all or substantially all the assets of our Company by, with, or into another company (a “Successor”), one of the assets which would generally be transferred is the information we collect from our customers and users. However, the use of this information by any Successor would still be governed by the terms of this Privacy Policy, as amended from time to time, including any amendment after such transaction. You will continue to have the right to opt out of sharing your information with third parties. 

Information will be disclosed to comply with any law, regulation, governmental or law enforcement request, or judicial process. It will also be disclosed if the disclosure is needed or necessary for the proper operation of our website, including but not limited to the conduct of promotions and contests, etc. Disclosure may also be required to protect our rights, or the rights of our Affiliates, users, customers, etc. 

There are certain occasions when ads for our products and services may appear on third-party websites. On some occasions, such websites and services deliver advertisements based upon a user’s past behavior. This is commonly referred to as targeted advertising, interest based advertising or behavioral online advertising. In general, such advertising is not based upon a user’s personal information but upon a user’s activities online. 

With respect to such third-party websites, we do not control such third parties. In addition, since the third-party websites are independent, we could not and do not control how they collect and use data about your online activities. You can opt out and if you do so, you may still receive certain advertisements, but they will not be delivered to you based upon the data possessed by third-party companies in which you have opted out. You may opt out by going to our website clicking on the help menu and then clicking on the “unsubscribe from e-mail promotions” and then enter your e-mail address and click the submit button. The process of opting out relies upon an opt out Cookie so if a user should delete all Cookies, you will have to repeat the process. 

There are times when we might combine certain information received from a user on our website, e-mails, regular mail, fax and/or telephone from our affiliates and third parties. This material is utilized to create a better shopping environment and to communicate with you in accordance with our Privacy Policy. It is further to be noted that any personal user information entered on any of our public forums which is set forth in our Terms of Use including, but not limited to, contests, surveys, discussion groups, reviews, etc. are not protected by our Privacy Policy and same may be collected, shared, or used by us and third parties, including contacting the user. Any information from a user that is posted on any of our public forums, the user discloses at their own risk. 

Please be advised that we do not share e-mail addresses with third parties without your consent. If there is any additional information that you do not wish to be shared with third parties, please e-mail, write, or call us. Any instructions you give us will be processed as soon as practicable and in accordance with the law.

Facebook Application Privacy Policy

Fragranza Elixir respects your privacy and values the relationship we have with you. If you use this application, it is subject to this Privacy Policy and the Privacy policy of the website. Your general use of Facebook and/or your relationship with Facebook is subject to Facebook’s Privacy Policy and any other Facebook’s terms and policies, which we do not control. This Privacy Policy describes how we may use and share the information we acquire with this application on Facebook.

Information We Collect

Through our website and any affiliated websites and emails, including Facebook applications, all information that you give us whether placing an order, emailing us, joining in a contest, membership and/or promotion or otherwise, is collected by us. We collect the following information: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), products purchased, all appropriate promotion codes and information. If a gift is sent, the recipients’ name, address, message and any other information you provide to us may also be collected.

Updates To This Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice in the Info section of the application’s profile to notify you of any significant changes to the Privacy Policy and indicate there and at the top of the Policy when it was most recently updated.

How To Contact Us

If you have any questions or comments about this privacy notice, please contact us by email admin@fragranzaelixir.com

Links

We want you to be aware that when you click on links and/or ad banners that take you to third-party websites, you will be subject to the privacy policies and terms of use of those third-party websites, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website.

Your Security

If you place an order our website encrypts your credit card number, you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft’s Internet Explorer, Firefox or Chrome. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot guarantee the security of the information you transmit to us.

FREQUENTLY ASKED QUESTIONS

How do I return an item(s)?

Please click to review our return policy. 

What should I do if I receive the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. email us on admin@fragranzaelixir.com or call +234 7011748395 

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Other forms of payments will take 3 business days

I can’t find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there. 

How long does it take to ship my order? 

Our standard delivery period is 24 hours for orders within Lagos and 3 to 5 days for other states in Nigeria

What are available payment options? 

1. Pay on delivery by cash.

2. Online transfer

3. Cash deposit into our account

4. Online payment with your Mastercard, Visa, Verve and Interswitch debit Cards

Can I get same day delivery?

Same day delivery is available for orders made before 12 noon in Lagos.

I received an email that my order is on hold. Why is my order on hold? What should I do?

To ensure a safe shopping experience, we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent to you and provide us with the requested information to continue processing your order. 

Is it safe to use my credit card on your site?

Yes, Fragranza Elixir takes the security of our customer’s information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in our site. 

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by clicking on the “unsubscribe”